Frequently Asked Questions
Orders and Products
How can I care for my products?
Each item comes with a care guide detailing essential care tips to assist you in maintaining your item. For added convenience, digital versions are also available here. We've got your back in maintaining the quality of your EGLVF product, ensuring it stays exceptional over time.
How can I find the right size?
As different products may have varying measurements, we provide a comprehensive sizing chart with measurements for each product. Please refer to the sizing chart in the respective product's description when choosing your size.
Our sizing charts serves as a guide to help you choose the ideal fit that best suit your measurements and preferences.
How often does EGLVF release new colletions?
To ensure that our collections remains fresh and exciting, we strive towards launching a new collection every 4-6 months.
Stay tuned to our social media pages to be the first to know about future launches!
What materials are used in your products?
You can find detailed information about the materials used for each product in its description.
What payment methods do you accept?
We offer various convenient payment methods such as Visa, Mastercard, Paypal, and PayNow QR.
Shipping
Where is EGLVF based in?
EGLVF is proudly based in Singapore.
How long will it take to receive my order?
For regular items:
Estimated delivery in 3 to 5 working days.
For pre-orders:
Estimated delivery in 7 to 10 working days.
Do you ship internationally?
Unfortunately, we are currently dedicated to serving customers within our domestic market and have yet to expand our brand internationally. However, we are eagerly exploring ways to do so in the future. Your interest means a lot to us, and we're working diligently to make international shipping an option. Thank you for your understanding and support as we grow and expand EGLVF.
Exchanges and Refunds
Can I cancel my order after it's been placed?
Unfortunately, we are unable to accommodate order cancellations as every order is processed immediately upon payment.
For more information regarding order cancellations, please refer to our Exchange and Refunds policy.
Can I exchange my products?
Exchanges are permissible solely in the case of product defects. To initiate the exchange process, please reach out to our customer service team regarding the defect.
For more information, please refer to our Exchange and Refund policy.
I received a defective item, can I get a refund?
If you've received a defective item, please contact our customer service team to begin the refund process. Upon confirmation of the defect from our end, we'll initiate the refund procedure promptly
For more information, please refer to our Exchange and Refund policy.
Unable to find an answer to your question?
Drop us a message here and we'll get back to you within 1-2 working days.